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How long will my order take?
I always work to the best of my ability so as not to keep you waiting too long for your order, however as each item will be made specifically for you, please allow 1 - 2 weeks for completion.
All items are posted using Royal Mail 1st class post. Overseas orders are posted by Royal Mail Airmail.
Where do I insert my name and delivery details?
Please note that the entire checkout process is done once you get to the payment stage (the PayPal page) so you don't need to add your name and delivery address at any other time. This ensures that all your personal details are secure.
Please just check that on the Paypal page your correct details are inserted.
How do I pay for my order?
All payments for orders placed on my website are processed by PayPal. I do not store any of your personal payment details.
You don't need a PayPal account - you can also pay using your credit or debit card - follow the instructions once you get to the PayPal payment page.
If you prefer you can phone me to place your order and pay by credit or debit card over the telephone (0781 777 2471)
Alternatively you can send me a cheque. Email your order to me and I will send you an invoice.
How do I tell you how I want my order personalised?
Once you have placed your order please email me (firstname.lastname@example.org) with the details for personalising your order.
Alternatively you can send me a message via the 'contact me'page.
If I don't hear from you I will email you to ask for the necessary information once I have received your order.
What should I expect to pay for postage?
I try to be very reasonable with my postage and packaging prices. The prices are worked out on a tier system, depending on the weight and size of the items.
Postage starts at £1.50 for lighter items such as cards, wedding horseshoes and bedroom door plaques.
Postage is £3.50 for heavier or more bulky items such as the jewellery, wedding books, clocks and masterpiece pegs.
If you live locally, orders may be hand delivered for the same fee. If you would prefer to collect your order from my home (by arrangement - I live in Cranleigh High Street) please select the 'collection' option at the checkout stage to avoid postage fees..
If you live abroad postage is calculated depending on the weight of the parcel and where you live.. Fees range from £3.50 to £11.50 and will be calculated at the checkout stage. If you have any questions please contact me.
I like the birth pictures but would like a design to suit my child's nursery colour scheme.
No problem. All my products are individually handmade or painted especially for you so designs and colours can be altered to suit you.
Tell me more about the greetings cards....
The cards measure 8"x6" and are usually on white card. Each one has a hand-painted background which is then decorated with clay figures - these can be as detailed as you want, even down to a particular hair colour where appropriate. In the more detailed cards I can also incorporate particular things relevant to the recipient like their job, hobbies, family members or pets.
I would like to order a card for an unusual occasion. Is that possible?
That's fine - just give details of what you have in mind and I will do my best!
Tell me more about the wooden door plaques....
The plaques measure 5"x 2". Each one is painted (where required) and finished with two coats of satin varnish. An assortment of colours are available (in some cases colours may vary slightly from the photographs). The writing will be handwritten. The plaques are for interior use only.
Please note that as each item is individually hand-made no two pieces will be exactly the same.
In some situations designs may vary slightly from the photographs featured on the website.